Privacy

 The Face Recognition Company Limited

Website Privacy Notice

1.          Introduction

Here at The Face Recognition Company, we build data protection into every aspect of what we do.  

This Website Privacy Notice contains the key information you need to understand how and why we process and look after the personal data we collect and process as a controller via this website.

2.          Who we are

The Face Recognition Company Limited is the controller responsible for your personal data. 

·       Registered company number: 09978510

·       Registered address: Lancaster House, Thomas Street, Cirencester, Gloucestershire, England, GL7 2AX

·       Contact email: privacy@thefacerecognitioncompany.com

Data Protection Officer: Tim Noest - tim@thefacerecognitioncompany.com

3.          What personal data we collect

We collect and process the following categories of personal data:

·       Identity Data: name, title

·       Contact Data: email address

4.          How and why we use your personal data

Marketing

You will receive marketing communications from us if you have requested information or purchased services from us and have not opted out.

You can opt out at any time by following the unsubscribe link in any marketing email or by contacting us at privacy@thefacerecognitioncompany.com.

Change of Purpose

If we need to use your personal data for a purpose other than that for which it was collected, we will notify you and explain the legal basis for doing so.

5.          Who we share your personal data with

We may share your personal data with:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6.          International Transfers

We transfer your personal data to the United States of America as part of our relationship with HubSpot. We ensure appropriate safeguards are in place.

To obtain a copy of these safeguards, contact us at privacy@thefacerecognitioncompany.com.

7.          Data security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those who have a business need to know.

We have procedures to deal with any suspected data breach and will notify you and the ICO where legally required.

8.          Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9.          Your legal rights

Under UK GDPR, you have the right to:

·       Access your personal data

·       Correct inaccurate personal data

·       Erase your personal data in certain circumstances

·       Restrict processing in certain circumstances

·       Object to processing based on legitimate interests or for direct marketing (you have an absolute right to object to direct marketing at any time)

·       Data portability in certain circumstances

·       Withdraw consent at any time where we rely on consent (without affecting prior processing)

·       To exercise these rights, contact us at privacy@thefacerecognitioncompany.com.

You will not normally have to pay a fee. We will endeavour to respond within one month, subject to any extensions available under applicable data protection law and regulatory guidance.

10.       Complaints

You have the right to complain to the Information Commissioner's Office (ICO):

·       Website: www.ico.org.uk

·       Telephone: 0303 123 1113

·       Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

11.       CHANGES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website.

Last updated: 5 December 2025

Please keep us informed if your personal data changes during your relationship with us.

12.       Third party rights

This website may include links to third-party websites. We are not responsible for their privacy practices. When you leave our website, please read the privacy policy of every website you visit.